Irie Brew Pre-Order FAQ

Pre-orders let you reserve your favorite Irie Brew flavors before we officially launch. Below are answers to the most common questions about how pre-orders work.


Pre-Order Basics

Q: What is a pre-order?

A: A pre-order means you are reserving Irie Brew cups that will be produced and shipped closer to our launch date. Your order secures your flavor and quantity ahead of time.

Q: When will my pre-order ship?

A: Pre-orders are scheduled to ship around our public launch in January 2026. If production is ready earlier, we’ll ship sooner and email you an update with tracking.

Q: Will my payment be charged right away?

A: Yes. Your card is charged at checkout so we can reserve your order and plan production. You’ll receive an order confirmation by email immediately.


Pricing, Discounts & Shipping

Q: What is the pre-order discount?

A: As a thank-you for ordering early, pre-orders receive 10% off with the code PREORDER10. This is automatically applied at checkout on eligible items.

Q: How much is shipping?

A: Pre-order shipping is:

  • Free U.S. shipping on orders over $50.
  • $5.99 flat-rate pre-order shipping for orders under $50.
Q: Will taxes be added?

A: Any applicable sales tax will be calculated and shown at checkout based on your shipping address.


Changes, Cancellations & Refunds

Q: Can I change my flavor or quantity after I pre-order?

A: Yes, as long as your order hasn’t gone into final production. Email us at support@iriebrew.com with your order number and request, and we’ll do our best to adjust it.

Q: Can I cancel my pre-order?

A: You may request a cancellation and full refund any time before your order ships. Once an order has shipped, our regular return & refund policy applies.


Shipping Updates & Tracking

Q: How will I know when my pre-order is shipping?

A: We’ll email you as soon as your order is ready to ship with your tracking number and a link to follow your package.

Q: Do you ship internationally?

A: At launch we’re focusing on U.S. shipping. If you’re outside the U.S., join the Irie Circle on our home page so we can let you know when international shipping opens.


Products & Ingredients

Q: What’s inside an Irie Brew cup?

A: Each Irie Brew cup is filled with a pre-measured blend of instant tea or coffee plus natural flavors, crafted to dissolve quickly in hot water. Full ingredient lists will be available on each product page before your order ships.

Q: Are your products vegan / gluten-free?

A: Many of our blends are naturally vegan and gluten-free, but this can vary by flavor. Check the “Ingredients” section on each product page for the most accurate information once production is finalized.


Need More Help?

If you still have questions about your pre-order, reach out to us at support@iriebrew.com or use the contact form on our Contact page. We’re happy to help you brew good vibes.